Information & Assistance

1,809 instances of service, 507 people
Our Center continued to serve as a clearinghouse of information and supportive resources to older adults, their families, the community and agencies that serve people over the age of 55. While Case Management is usually more long-term or complex service coordination with clients, we track Information & Assistance as one-on-one staff help with isolated issues (i.e., general questions with Medicare, where to get tax assistance, connecting to other local resources, etc.). As with Case Management, this year this service was handled most predominantly by phone or email.