Case Management

3,716 instances of service, 240 people
Throughout the pandemic, our Case Managers continued to work hard and creatively to make sure people’s needs were met, especially with food and supplies. The biggest adjustment was having to work with clients almost exclusively by phone or email, although some socially-distanced exchanges were made for complex situations. Case managers were challenged with many more clients with high needs, struggling with life changes, loneliness and mental health disorders that were enhanced with the added effects of isolation. In addition to the requests for help with the annual Medicare Part D enrollment, our case managers were also asked to help individuals understand how to participate in the elections and the 2020 Census in ways That many were not accustomed.